Return Policy

Last Updated: January 2026

Order Cancellations

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible. Our cancellation policy is as follows:

• 24+ Hours Before Delivery/Event: Full cancellation available with a full refund or credit toward a future order.
• Less Than 24 Hours Before Delivery/Event: Cancellations may be subject to a cancellation fee, as materials may have already been ordered and preparation may have begun.
• Same Day Cancellations: Cancellations on the day of delivery or event may not be eligible for a full refund, as arrangements may already be in progress or completed.

To cancel an order, please contact us via phone or email using the contact information provided below.

Order Changes

We understand that you may want to make changes to your order. Changes to orders are subject to the following:

• 48+ Hours Before Delivery/Event: Changes can typically be accommodated at no additional charge (subject to availability).
• 24-48 Hours Before Delivery/Event: Changes may be possible but are subject to availability and may incur additional charges.
• Less Than 24 Hours Before Delivery/Event: Changes may not be possible, as arrangements may already be in progress.

All change requests are subject to availability of flowers and our scheduling capacity. Please contact us as soon as possible if you need to make changes to your order.

Quality Concerns

We take great pride in the quality of our floral arrangements. If you receive flowers that do not meet our quality standards, please contact us immediately so we can address your concerns.

Quality concerns should be reported within 24 hours of receipt. We will work with you to resolve any issues, which may include replacement arrangements, partial refunds, or credit toward future orders, at our discretion.

Refund Policy

Refunds are issued on a case-by-case basis, depending on the circumstances:

• Refunds for cancellations will be processed according to the cancellation timeline above.
• Refunds for quality issues will be determined based on the nature of the issue and our assessment.
• Refund processing times may vary, but typically take 5-10 business days to appear in your account.

Special Circumstances

We understand that special circumstances may arise. If you have a unique situation that requires special consideration, please contact us directly. We will do our best to work with you to find a fair solution.

Custom Orders

For custom floral arrangements and specialty orders, cancellation and change policies may vary. Please discuss specific terms when placing your custom order, as these orders may have different timelines and requirements.

Contact Us

If you need to cancel or modify an order, or if you have questions about this policy, please contact us:

Email: support@scenthandmade.world
Phone: (212) 477-1037
Address: 122 E 25th St, New York, NY 10010, United States

We recommend calling for urgent cancellation or change requests to ensure we can assist you promptly.